Our Satisfaction Promise
We guarantee your 100% satisfaction with our products. We stand behind our guarantee by offering you a prompt refund or replacement of your labels. If the product you receive does not meet your expectations, please contact us upon recognizing the error so that we can replace your labels in a timely manner.
If your labels have a manufacturing defect please let us know right away. We will identify the problem and rerun a replacement order for you. This guarantee covers the quality of the production and materials and does not cover spelling errors that are typed in by the customer.
We want to ensure that you receive the highest level of customer service in all aspects of doing business with us. This is most important when you feel that you did not receive what you expected, and when you want to be completely sure that your replacement order will be exactly what you want.
Should you have a problem with your order, please email or call CustomerCare and our team will resolve the problem for you as quickly as possible. You will then be provided with instructions for returning your order.
Our Delivery Promise and Guarantee
We make every effort to ship all our products on time*, and currently our track record for on time shipments is over 99%. By industry standards that is excellent.
There are infrequent occasions however, where for unforeseen circumstances we miss a shipping date. Rest assured that we dislike missing a shipping date every bit as much as our customers. If this should happen, we will do the following:
1. If possible, we will upgrade your shipping method, at our expense, in order for you to receive the order by the expected delivery date* on your confirmation.
2. If we know we will not make the ship date indicated on your confirmation, and it is not possible to expedite the shipping so that you will receive the order by the expected delivery date* (e.g. your shipping method is already Next Day Air), then we will notify you, and give you the option to cancel your order at no charge.
Note: All orders are F.O.B. from the factory. If we have shipped the order on the expected shipment date*, we cannot be responsible for delayed delivery due to a common carrier (e.g. UPS, FedEx, DHL, US Mail) not meeting their delivery promise. In those circumstances you are entitled to a refund of any shipping charges we have added to your invoice which pertain to that portion of your order which was late. Please contact us and we will see that your account is credited for that amount.
*Customer must have provided acceptable artwork, and approved proofs within the stated times. All quoted ship dates are based on the day and time we receive your final artwork, or if applicable your proof approval.
Return Policy (stock items only)
We offer an unconditional 30-day money back guarantee on all of our products minus a 15% return-stocking fee. If the error is our fault in any way, we will credit you in full, including shipping charges. If you are unhappy for any other reason, you are entitled to a credit for all unused labels but you are responsible for shipping the product back to us. Credit will be issued upon return of product for the cost of the unused labels.
Refunds will be credited back to the credit card with which you ordered the product, and you will receive credit notification once the transaction has occurred.
To return an order, please contact us as shown below:
phone: (800) 537-8816
fax: (800) 352-7593
After contacting us, you will be provided with instructions for returning your order.