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If you no longer use the email address associated with your account, you may contact
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Our Guarantee
Our Satisfaction Promise
We guarantee your 100% satisfaction with our products. We stand behind our
guarantee by offering you a
prompt
refund
or replacement of your labels. If the product you receive does not meet your expectations, please contact us
upon
recognizing the error so that we can replace your labels in a timely manner.
If your labels have
a
manufacturing defect please let us know right away. We will identify the problem and rerun a replacement
order
for
you. This guarantee covers the quality of the production and materials and does not cover spelling errors
that
are
typed in by the customer.
We want to ensure that you receive the highest level of customer
service in
all
aspects of doing business with us. This is most important when you feel that you did not receive what you
expected,
and when you want to be completely sure that your replacement order will be exactly what you
want.
Should
you have a problem with your order, please email or call CustomerCare and our team will resolve the problem
for
you
as quickly as possible. You will then be provided with instructions for returning your order.
Our Delivery Promise and Guarantee
We make every effort to ship all our products on time*, and currently our track
record for on time
shipments is
over 99%. By industry standards that is excellent.
There are infrequent occasions however, where
for
unforeseen circumstances we miss a shipping date. Rest assured that we dislike missing a shipping date every
bit
as much as our customers. If this should happen, we will do the following:
1.
If possible, we will upgrade your shipping method, at our expense, in order for you to receive the
order
by the expected delivery date* on your confirmation.
2. If we know we
will
not make the ship date indicated on your confirmation, and it is not possible to expedite the shipping so
that
you will receive the order by the expected delivery date* (e.g. your shipping method is already Next Day
Air),
then we will notify you, and give you the option to cancel your order at no charge.
Note: All orders are F.O.B. from the factory. If we have shipped the order
on
the expected shipment date*, we cannot be responsible for delayed delivery due to a common carrier (e.g.
UPS,
FedEx, DHL, US Mail) not meeting their delivery promise. In those circumstances you are entitled to a refund
of
any shipping charges we have added to your invoice which pertain to that portion of your order which was
late.
Please contact us and we will see that your account is credited for that amount.
*Customer must
have
provided acceptable artwork, and approved proofs within the stated times. All quoted ship dates are based on
the
day and time we receive your final artwork, or if applicable your proof approval.
Return Policy (stock items only)
We offer an unconditional 30-day money back guarantee on all of our products minus a 15% return-stocking
fee. If
the error is our fault in any way, we will credit you in full, including shipping charges. If you are
unhappy
for any other reason, you are entitled to a credit for all unused labels but you are responsible for
shipping
the product back to us. Credit will be issued upon return of product for the cost of the unused
labels.
Refunds will be credited back to the credit card with which you ordered the product, and
you
will receive credit notification once the transaction has occurred.
To return an order, please
contact us as shown below:
eMail: [email protected]
phone: (800)
537-8816
fax: (800) 352-7593
After contacting us, you will be
provided with instructions for returning your order.
